Order cancellation
All orders can be canceled within 10min after payment. After that it can no longer be canceled.
Refund
If you're not satisfied with the product you received, you may contact us via email at contact@elevaeth.com within 14 days of receiving the item. After the claim is approved, you must return the item to our return address at your own expense and the item must be unused in its original packaging;
- In the case you receive a damaged or incorrect product, you are required to submit photo evidence to contact@elevaeth.com within 14 days of receiving the item. If the claim is approved, a refund will be issued upon reception of your return.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Once we have received your product back, you will be refunded through your original payment method within 24h.
Missing order
In the case that a package is "delivered" based on tracking number update but you did actually not receive the package you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
- Your order does not arrive due to an incorrect address provided by you
- Your order does not arrive due to an exceptional circumstance beyond our control (e.g. natural disaster, carrier accident)
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
- In the event of a return, exchange, or refund request contact us via email at contact@elevaeth.com and include the evidence if required.
- After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you.
- You must return the item to our warehouse at your own expense and the item must be unused; You must provide a tracking number.
- Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped, or a refund will be credited back to the card or original method of payment on file.
In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.
Have any other questions?
Please feel free to reach out to contact@elevaeth.com
